Terms & Conditions

MASTER TERMS, POLICIES & PRIVACY STATEMENT

Blackheath Hair & Co
Last Updated: July 2026

PART I: COMPANY DETAILS & CONTRACTUAL TERMS

  1. Statutory Company Information
  • Trading & Registered Name: Blackheath Hair & Co [Blackheath Hair & Co Registered Office & Salon Premises: 26 Montpelier Vale, Blackheath Village, London, SE3 0TA
  • Company Registration: Registered in England & Wales | Company No: 3191722
  1. Appointments & Booking Procedures
  • Booking Channels: Appointments can be booked in person at the salon, over the telephone, via our official salon app, or through our [Blackheath Hair & Co Online Booking Portal].
  • Walk-In Appointments: We highly recommend pre-booking to secure your preferred date, time, and specific stylist. Walk-in and standby clients are welcome and will be accommodated subject to daily availability.
  • Contact Information: Clients must provide accurate, current, and complete contact details. The salon utilises this information to issue automated reminders via SMS text message, email, or direct phone call.
  • Chemical Services: Any appointment involving chemical treatments (including, but not limited to, hair colouring, lifting, bleaching, permanent waving, or chemical straightening) is strictly conditional upon adherence to our mandatory Skin Test Policy (see Section 5). Non-compliance gives the salon the absolute right to alter or cancel your booking.
  1. Pricing, Estimates & Payments
  • Price List: All services are billed in accordance with our current price list, which is displayed clearly  published on our online booking portal.
  • Service Quotes: Price quotes provided during initial consultations are estimates based on standard hair density, length, and typical product consumption. Final pricing may vary on the day of service depending on the exact technical application, timing, and product volume required for your specific hair needs.
  • Payment Terms: Full payment is due immediately upon the completion of your service. We accept major credit cards, debit cards, and cash.
  1. Salon Etiquette & Guidelines
  • Children: Well-behaved children are welcome in the salon environment but must be accompanied and actively supervised by a responsible adult at all times. Salon staff cannot assume childcare duties. Due to hazardous professional equipment, hot tools, and sharp instruments, children must never be left unattended.
  • Electronic Devices: Mobile phones, tablets, and handheld devices are permitted provided they are operated discreetly on a silent or low-volume setting to ensure a relaxing environment for all clients and smooth salon operations.

PART II: DEPOSIT, CANCELLATION & ARRIVAL POLICIES

  1. Deposit Policy
  • 50% Booking Deposit: To protect our business, staff, and waiting list from frequent missed appointments, a 50% deposit is mandatory to secure any service booking.
  • Payment Processing: This deposit is taken at the exact time of booking. Your appointment slot remains unconfirmed and open to other clients until the payment has been successfully processed.
  • Payment Methods: Deposits can be processed securely online via our booking system or over the telephone.
  1. Cancellation & Rescheduling Policy (48 Hours Notice)
  • Notice Required: If you must cancel or change your appointment, you must provide a minimum of 48 hours’ notice prior to your scheduled time.
  • Deposit Transfers: Booking deposits are strictly non-refundable. However, your deposit can be transferred to a future rescheduled booking, provided the minimum 48-hour notice window is met.
  • Late Cancellations: If you cancel or change your appointment with less than 48 hours’ notice, your deposit will be lost in full to cover the stylist’s unallocated time and lost revenue.
  • Genuine Emergencies: We understand that short-notice disruptions occur for genuine, unforeseen reasons. While we cannot refund or transfer deposits past the 48-hour deadline, we will happily assist you in arranging a brand-new appointment at your earliest convenience.
  • Salon Amendments: Occasionally, we may need to adjust appointment timings to align salon columns or manage emergency staff absences (such as stylist illness). We will contact you immediately in these instances to offer an alternative team member or to reschedule your appointment.
  1. Late Arrivals & No-Shows
  • Prompt Arrival: Clients should arrive ready at their exact scheduled appointment time.
  • Delayed Arrival: If you are running late, you must notify the salon immediately. Your service time may be shortened, modified, or compressed to prevent delays for subsequent clients.
  • No-Show Threshold: Failure to arrive within 10 minutes of your scheduled time without prior notice will result in the appointment being designated as a “No-Show.”
  • No-Show Penalty: A “No-Show” status will be logged on your client profile. Accumulating more than 3 No-Shows will require you to pay 100% of the service cost upfront for all future bookings.

PART III: LIABILITY, SAFETY & SERVICE GUARANTEES

  1. Skin Test Policy (Strict Safety Protocols)
  • Mandatory Timeframe: A physical skin patch test must be conducted at our salon at least 48 hours prior to any hair colour or technical chemical service.
  • Retesting Triggers: An updated skin test is mandatory if we change our professional product brands, if you experience medical or lifestyle changes that alter your skin sensitivity, or after a prolonged absence between colour treatments.
  • Strict Enforcement: No exceptions are made to this policy. Failure to attend a required skin test will result in the immediate cancellation or modification of your technical booking.
  • No Waivers: To comply with UK insurance regulations and manufacturer guidelines, the salon under no circumstances accepts signed customer disclaimers, waivers, or releases in place of a physical skin patch test.
  1. Chemically Treated Hair & Client Responsibilities
  • Professional Care: Our stylists take every technical precaution to protect the structural integrity of your hair during technical lifting, tinting, and chemical treatments.
  • Home Care Disclaimer: We cannot guarantee the long-term condition, structural health, or colour longevity of your hair once you leave our premises unless you strictly follow your stylist’s professional aftercare instructions.
  • Prescribed Products: Clients must utilise professional-grade, salon-quality hair care systems (such as specific colour-safe shampoos, professional conditioners, and targeted treatments) recommended by their stylist to preserve hair health.
  1. Valuables & Personal Property
  • Liability Disclaimer: Blackheath Hair & Co accepts no responsibility or liability for the loss, theft, damage, or misplacement of any personal property, clothing, or valuables brought onto the salon premises.
  • Client Vigilance: Please keep your personal belongings with you at all times and check your styling station thoroughly before leaving.
  • Salon Hazards: Avoid wearing high-value, delicate, or irreplaceable clothing items that could easily be stained, bleached, or damaged by accidental contact with professional products.
  • Jewellery: If a hair service requires the removal of earrings, necklaces, or piercings, you are solely responsible for storing them safely in your possession.
  1. Complaints & Service Resolution
  • Commitment to Quality: Our absolute priority is your complete satisfaction. We operate to the highest commercial salon standards and evaluate all client feedback seriously.
  • Immediate Notification: If you are dissatisfied with any element of your service, you must inform a manager or your stylist before leaving the salon premises, or contact us in writing as soon as possible after your visit.
  • Seven-Day Reporting Limit: All service complaints, structural hair issues, or colour discrepancies must be formally reported to salon management within 7 calendar days of your original appointment. Because hair changes rapidly due to home washing, sun exposure, thermal tools, and domestic styling products, the salon cannot accept responsibility or offer complimentary corrective work for issues reported outside this 7-day window.
  • Resolution Process: Where a complaint is deemed justified and was reported within the 7-day limit, we will offer to redo, tone, or correct the specific service at no additional cost to you.
  • Stylist Allocation: Corrective work can be assigned to an alternative stylist upon request, subject to availability (noting this option may be limited if your original stylist operates as an independent self-employed chair renter).
  • Refund Policy: If a practical structural remedy is impossible or fails to resolve the technical issue, a partial or full refund may be issued at the sole discretion of salon management, commensurate with the nature of the issue.

PART IV: PRIVACY & DATA PROTECTION POLICY

  1. Important Information & Who We Are

Blackheath Hair & Co is the data controller responsible for your personal data. We handle all processing in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Full Legal Entity: Blackheath Hair & Co (Company no: 3191722)
  • Enquiries: For data access or deletion requests, please contact us via our official [Blackheath Hair & Co Contact Page].
  1. Data Collection, Usage & Lawful Basis

We collect and process personal information via direct interactions (booking online, in-salon forms, telephone calls), automated cookies on our website, and secure electronic salon records.

  • Identity & Contact Data: Includes your full name, telephone number, and email address. We use this to fulfil our contract with you, manage your bookings, and send automated appointment reminders.
  • Financial & Transaction Data: Used to securely process booking fees. All digital financial data is transmitted directly to a secure, PCI-compliant third-party payment gateway. Raw card numbers are never stored on our servers.
  • Special Category (Health) Data: Includes records of your skin patch tests, scalp conditions, or known sensitivities. We process this under a legal obligation to ensure health, safety, and physical well-being.
  • Marketing Consent: With your explicit permission, we may text or email you regarding salon news, updates, or special promotions. You can opt out or click “unsubscribe” at any exact moment.
  • CCTV Operations: Continuous video monitoring (CCTV) is operational within public areas of the salon for the explicit purposes of security, staff safety, crime prevention, and public protection.
  1. Data Retention & Security
  • Information Security: We have implemented robust physical and technical security measures to prevent your data from being lost, altered, or accessed in an unauthorised manner. We do not sell or lease your personal data to third parties.
  • Retention Timeline: Your client file, formulation history, and skin test records are retained safely to ensure safety and precision during future visits. CCTV footage is automatically overwritten on an encrypted 30-day loop unless required for an active investigation.
  • Your Statutory Rights: Under UK law, you have the right to request access to the data we hold on you, request the correction of inaccurate details, object to processing, or request data erasure (provided it does not conflict with active financial liabilities or critical health and safety records).

 

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